Cannot download pdf file

Clear the browser cache sometimes called temporary Internet files to ensure that you're viewing a fresh version of the page. Be careful when selecting the options. Clear only the browser cache. If you clear all temporary Internet files, you could delete the cookies that contain login information and preferences. Most browsers let you choose the type of content you want to delete. Firefox: Delete browsing, search, and download history. Chrome: Delete your cache, history, and other browser data.

Internet Explorer 8 through 11 : Viewing and deleting your browser history. Internet Explorer 7 : Delete webpage history. Acrobat and Reader are bit applications on Windows. Note: Only Reader In some versions of Internet Explorer, select the question mark in the upper-right corner to select About Internet Explorer. To switch to the bit Internet Explorer, first exit bit Internet Explorer.

Then double-click the program icon for the bit version:. Reader or Acrobat could be damaged. Repairing the installation is a quick troubleshooting safeguard. If none of the solutions in the previous sections solve the issue with viewing PDFs, you can try the following advanced steps.

For example, on some systems, the add-on appears when you select Run Without Permission. Note: If the button says Disable, then the add-on is already enabled. This button toggles between Enable and Disable, depending on the status of the selected add-on. Make sure that File reads "nppdf Create a user account that has the same permissions as the account you use when the problem occurs.

Or create a local administrator account. If the problem doesn't recur when you log on to the new account, then the original user account could be damaged. For information on setting up a user account, refer to the following resources or contact your network administrator:.

Windows XP: To add a new user to the computer. Disclaimer: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it. Adobe doesn't provide support for problems that can arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry.

For more information about the registry, see the Windows documentation or contact Microsoft. Note: If Acrobat or Reader isn't installed in the default path, make sure that the key's Default value points to the actual location. For a video demonstration of the procedure, see Check the correct registry path. Type the default path listed above in the "Value data" for your product.

It is possible that this key is damaged, is pointing to an obsolete version of Acrobat or Reader, or is pointing to a third-party PDF viewer. Right-click AcroExch. Document and choose Delete ; make sure that you have the correct key, and click Yes on any prompts. For instructions, see the documentation that came with the web server, or see this Microsoft support article.

Legal Notices Online Privacy Policy. Troubleshoot viewing PDF files on the web Search. Adobe Acrobat User Guide. Select an article: Select an article:. Common symptoms when you can't view a PDF on the web:.

Please exit and try again. Update Reader or Acrobat. Open Reader or Acrobat. Acrobat 9 and earlier : If a new update is available it installs automatically.

Acrobat DC: Continue to the next step. When the Updater dialog box appears, click Download. PDF solutions. Refresh or reload the page. Often, just refreshing the page in your browser allows the PDF to load fully. Hold down the Shift key and press the Refresh or Reload button in the browser. Try to view a different PDF. Try to view a PDF on your hard drive. Click Browse. Locate a PDF on your computer, select it, and then click Open. Browser and browser-settings solutions.

Use a different web browser. Switch to Compatibility View Internet Explorer. Restart your computer and try opening the PDF again. Firefox Clear All History dialog box lets you delete only the browser cache. For instructions on clearing the browser cache, refer to these articles: Firefox: Delete browsing, search, and download history Chrome: Delete your cache, history, and other browser data Internet Explorer 8 through 11 : Viewing and deleting your browser history Internet Explorer 7 : Delete webpage history.

Try resetting the display preference in your browser to clear up the viewing issue. However, downloading a PDF is still possible. By default, Google Chrome opens a PDF file in the browser window instead of saving it to the downloads folder. To have PDF files open in the browser again, repeat these steps and select the Preview in Firefox option or Use other option to choose another program.

By default, Opera opens a PDF file in the browser window instead of saving it to the downloads folder. To change how Opera treats PDF files in the browser, follow the steps below.

Tip To have PDF files open in the browser again, repeat these steps and select the Preview in Firefox option or Use other option to choose another program.