I hope this is just a software bug and not just dropped support for those apps as this site says: dutch sony info site. Can you please try a "Refresh Internet Content". Also can you please reply back with the model numbers of your TV, as if this needs to be reported to Sony, then they will need model numbers too. Also can you confirm your ISP too just another avenue for investigation if needed. Refresh internet connection doesn't change anything, it reports a success but the app list remains almost empty and netflix and youtube still won't start.
I have done a search on other Sony forums as well as other technology forums too and can not find any others reporting this problem. I also checked with the forum manager to see if he had heard of any issues in regards to SEN apps etc.
It appears that only yourself that is having the problem, with a couple of people begining to middle of last month - so I can only take it that it is isolated to you at this stage. The other option to try is a full factory reset - instructions HERE. This can fix many issues and besides its the first thing Sony Support also suggests as well. Hi, I am in uk, and I have solved this problem after it driving me MAD and coming to a blank several times looking for solutions on the internet, none of them worked, rebooting, reconnecting to wifi bla bla bla.
It is caused by a Bravia server upgrade in May We now have all straming apps present and I am really chufffed. After all the TV is just about rendered useless so nothing to loose. Link herewith-. Once the USB is inserted, the TV realizes that there is a new version and begins the installation process.
It goes for about 5 minutes with the installation progress bar moving along. Then it reboots and it comes back with a message that says the "Update was installed successfully. Please remove the USB drive". However, the update did not take and it still shows PKG0. This is driving me NUTS! It's always the same process and the same result! I have reset the data on the TV with same result. I have done a factory reset with the same result.
By trade, I am an IT professional software engineer and I have done countless installations of all of my electronic systems, so I know what I am doing. This is totally frustrating! I realize my TV is out of warranty, but updating the firmware of any electronic device, is a fundamental function of such device and should work without any issues! At this point, is there a solution that can be applied that can resolve this issue?
We apologize for the inconvenience that this may have caused you. My TV also has been saying that the software is up to date when I try the download. The TV also skipped the previous update.
Do I have a similar issue here? How do I know what release date my TV should download in? Upon checking our support page, yes, that is correct. The recent update for your TV is the v6. You may able to download it through your network or via USB. Here's the link for that:. Is there a patch or recovery Firmware we could use to help us update our TVs?
My brand new TV keeps losing its internet connection and half the apps keep disappearing! No help from Sony to address this either. To all who have been experienced issues to upload latest software PKG 6. I recently experienced similiar problems with update from November, version. I bought a 4 gig fat 32 flash drive and it still didn't work. Can you tell me which one you purchased? I thought I had gotten rid of an headache when I took the Samsung TV back bad build quality, they used glue for everything and when it started to heat up, all the glue loosened.
This is ridiculous, Sony's customer service is the worst. I haven't even had the TV 2 years yet and I haven't been able to update it at all. You call and they shut you down when they hear the purchase date, but this is not even a physical issue like a break or anything, it's purely software. It's and insult to all of us to insist we pay an arm and a leg for a tech to come out because of a software screw up. Why is there even a remote diagnostic on the TV if your not gonna use it.
I've tried everything from 5 different USB drives all under 8GB to downloading the update on 3 different computers.
I know that there are only a few here having this issue, but we bought YOUR product when there are plenty of other choices on the market. I know that my few pennies might not count for nothing, but If there is no fix for this or should I say an interest to do so, then I will never buy another Sony product again even if my life depended on it. We regret to hear about what happened. Kindly send us a private message with your case number so we can review your file.
Nor able to update or nor able to open any apps. For better assistance, may we know the complete model number of your unit?
I too have just bought two kd43xf. The software is really a let down definitely not up to Samsung, a very sad day for Sony. The existing software is V1. Tried to upload with different capacity USB no success the message is always the same: "No applicable data was found"! I hope sony did not join with Volkswagen, Boeing or other untrustworthy brand. Reading that thread sadly demonstrate that sony help is really unimpressive.
Fra Re. Hi KD43xf ,. We are sorry for any inconvenience this may have caused you. Please check the link below for more details. Same issue over here. Sadly, Sony is not taking responsibility for selling TVs with antiquated software. They want me to pay them to fix it! The only thing we can do is boycott their products and post on Social Media. I have spent hours on the phone with Sony and their solution was for me to pay to fix it.
If it was as easy as you say, they would have corrected the issue by now, but thank you for your answer. The Data files of an application store data that includes all information saved on the app like high scores, usernames, and passwords.
When the data files are deleted, you must make sure that you write down any important information before deleting the files. Go back to the app store and check if the apps begin to download now.
If the problem is not fixed yet, then delete the data files by going through the same steps, and then instead of tapping on Clear Cache, you must tap on Clear Data. You will notice a warning that will tell you that all data will be deleted.
Press Ok to confirm and then open the Play Store to look for the app and begin the download. Check if this helps you fix the problem on your Android device. Google Play Services is the process through which your applications communicate with various sections of your device. It enables sync and ensures that push notifications are sent to the device apps on time. Google Play Services plays an essential role in the working of applications.
A problem in the cache or data files of the Play Services can cause a problem when it comes to downloading the applications from the Play Store. Once the cache files have been wiped, check if the problem is fixed. If you can still download apps from the Play Store, then follow the same steps to return to the screen from where you cleared the cache.
This time, you must tap on Clear Data to delete the data. You will notice a warning on your screen. Tap on OK to confirm deleting the data. The data synchronization of your device that allows the syncing of data can help you solve the problem.
Several readers found this to be an easy way of resolving their apps not downloading from the Play Store. Once you have completed this step, go back into Google Play Store and check if the app is being downloaded now. Once the new updates are installed, your device will automatically restart. After the restart, check if the apps are being downloaded to your device now.
Resetting the Google Account can help you solve the problem of your Android not downloading the apps. When you reset the account, you will be deleting the entire account and starting all over again. It means you should know your Google Account username and password.
If you do not have these details, then you will not be able to add the account back to your device again. The Google account will be removed entirely from your device, and it will be added all over again. If you have more than one Google accounts on your device, then make sure you remove all the Google account. After deleting the accounts, you will have to start entering the accounts once again into your device. Go back to the Settings menu of your device and tap on Accounts once again.
Now you will find the option to Add Account. Related articles. Under Apps, select Google Play Store. From the Google Play store, search for and select the app you'd like to install or update, and try again. Select Apps.
Select Google Play Services. Select Clear data. When prompted, select OK. Select Clear cache. Select Google Play Store. Select Settings , then for Parental controls , make sure Allow all, including unrated is selected.
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